Data Security & Regulatory Compliance

JHL Digital Direct

For over 40 years, JHL Digital Direct has managed sensitive client data with rigorous security protocols. We maintain industry-standard security policies and practices tailored for the direct marketing and fulfillment industry. To streamline your vendor compliance review, we have provided our standardized security summary below.

Corporate Profile

Established: Continuous operation since 1985; under current ownership since 2014.
Location: Headquartered in Janesville, Wisconsin (incorporated in WI).
Stability: Privately held with a long-term leadership team dedicated to data integrity and financial responsibility.

Confidentiality & Data Privacy

We recognize the proprietary nature of customer PII (Personally Identifiable Information). JHL implements strict internal controls and safeguards to ensure total confidentiality. We frequently adapt our protocols to meet the specific requirements of unique client Non-Disclosure Agreements (NDAs) and proprietary security frameworks.

Physical Building Security

Access Control: Authorized entry via a secured electronic door access system.
Visitor Management: All visitors enter through monitored access points and must be escorted by JHL staff at all times.
Restricted Server Environment: Critical IT infrastructure is housed in a climate-controlled, restricted-access zone with uninterruptible power supplies (UPS) and redundant offsite backups.

IT & Network Security

JHL utilizes enterprise-grade measures to protect our network architecture:

Active Monitoring: A formal event monitoring program logs all security events for immediate review by senior management.
Network Defense: Deployment of Cisco firewalls, secure routers, and encrypted wide area networks (WAN).
Access Management: All systems are password-protected with Principle of Least Privilege (PoLP) permissions, ensuring users only access data required for their specific roles.
Endpoint Security: Strict guidelines govern remote access and the use of portable devices to prevent data leakage.

Records Management & HIPAA Compliance

HIPAA Compliant: We strictly adhere to Health Insurance Portability and Accountability Act (HIPAA) standards to protect Protected Health Information (PHI) for healthcare providers and insurers.
Data Retention: We provide secure data destruction at the conclusion of a project upon client request, while maintaining necessary USPS tracking documentation.
Liability Coverage: JHL maintains comprehensive commercial, general, and professional liability insurance. Policy declarations are available upon request.